Frequently Asked Questions
Comprehensive answers to all your inquiries about our products and services
What types of seeds do you offer?
We offer a wide range of seeds including vegetable seeds (tomato, cucumber, pepper, eggplant), fruit seeds (watermelon, cantaloupe, grape), grain seeds (wheat, barley, corn), and flower/ornamental plant seeds. All our seeds are certified and tested to ensure high germination rates.
Are the seeds organic and certified?
Yes, we provide a large collection of organic seeds certified by the Saudi Food and Drug Authority. All our products are ISO quality certified and internationally recognized for organic agriculture.
How can I choose the right seeds for my region?
We provide a comprehensive guide for each seed type, including suitable climate, soil type, and planting season. You can also benefit from our agricultural consultation service to help you choose the best varieties for your geographical region.
Do you also sell farming tools?
Currently, we specialize in seeds and related products such as organic fertilizers and soil enhancers. We plan to add farming tools soon.
You can subscribe to our newsletter to be the first to know about new products.
How long does order delivery take?
We offer fast delivery service within Saudi Arabia. Orders typically take 2-3 business days for major areas and 4-5 days for remote areas. Shipping is from major cities and may include additional fees.
Is delivery free?
Yes, we offer free delivery for orders over 200 SAR. For orders below this amount, a delivery fee of 25 SAR applies within main cities and 35 SAR for other areas.
How can I track my order?
Once your order is shipped, you will receive an SMS and an email containing the tracking number. You can use this number to track your order via our website or the shipping company’s website. You can also contact customer service to inquire about your order status.
What is the warranty provided for the seeds?
We guarantee a germination rate of no less than 95% for all our seeds when following the correct planting instructions. If this rate is not achieved, we offer a free replacement or a full refund. The warranty is valid for one year from the date of purchase.
What if the seeds do not germinate?
If the seeds do not germinate despite following the correct instructions, please contact us within 30 days of planting. We will review the case internally and offer a free replacement or refund. Photos of the seeds and planting details are required.
What are the available payment methods?
We accept all major payment methods: credit cards (Visa, MasterCard), Mada, bank transfers, and cash on delivery. We also accept payments via digital wallets like STC Pay and Apple Pay.
Can I pay in installments?
Yes, we offer installment payment options for orders over 500 SAR through our partners Tabby and Tamara. You can split the amount into 3 or 4 payments with no interest or additional fees.
How can I get technical support?
Our technical support team is available 24/7 through:
Phone: +966 11 123 4567
Email: support@seedscompany.sa
or live chat on the website. We also offer free agricultural consultations from our expert specialists.
Do you offer agricultural training?
Yes, we offer various training programs including: workshops at our centers, online courses, farm field visits, and free educational materials. The programs are designed for both beginners and professionals, covering all aspects of modern agriculture.
How do I create a new account?
You can easily create a new account by clicking on "Create Account" at the top of the page. You will need to enter your name, email, and phone number. After registration, you'll receive a 10% discount on your first order.
I forgot my password, what should I do?
Click on "Forgot Password" on the login page and enter your email address. You’ll receive a link to reset your password within minutes. If you don’t receive the email, check your spam folder or contact us.
What types of seeds do you offer?
We offer a wide range of seeds including vegetable seeds (tomato, cucumber, pepper, eggplant), fruit seeds (watermelon, cantaloupe, grape), grain seeds (wheat, barley, corn), and flower/ornamental plant seeds. All our seeds are certified and tested to ensure high germination rates.
Are the seeds organic and certified?
Yes, we provide a large collection of organic seeds certified by the Saudi Food and Drug Authority. All our products are ISO quality certified and internationally recognized for organic agriculture.
How can I choose the right seeds for my region?
We provide a comprehensive guide for each seed type, including suitable climate, soil type, and planting season. You can also benefit from our agricultural consultation service to help you choose the best varieties for your geographical region.
Do you also sell farming tools?
Currently, we specialize in seeds and related products such as organic fertilizers and soil enhancers. We plan to add farming tools soon.
You can subscribe to our newsletter to be the first to know about new products.
How long does order delivery take?
We offer fast delivery service within Saudi Arabia. Orders typically take 2-3 business days for major areas and 4-5 days for remote areas. Shipping is from major cities and may include additional fees.
Is delivery free?
Yes, we offer free delivery for orders over 200 SAR. For orders below this amount, a delivery fee of 25 SAR applies within main cities and 35 SAR for other areas.
How can I track my order?
Once your order is shipped, you will receive an SMS and an email containing the tracking number. You can use this number to track your order via our website or the shipping company’s website. You can also contact customer service to inquire about your order status.
What is the warranty provided for the seeds?
We guarantee a germination rate of no less than 95% for all our seeds when following the correct planting instructions. If this rate is not achieved, we offer a free replacement or a full refund. The warranty is valid for one year from the date of purchase.
What if the seeds do not germinate?
If the seeds do not germinate despite following the correct instructions, please contact us within 30 days of planting. We will review the case internally and offer a free replacement or refund. Photos of the seeds and planting details are required.
What are the available payment methods?
We accept all major payment methods: credit cards (Visa, MasterCard), Mada, bank transfers, and cash on delivery. We also accept payments via digital wallets like STC Pay and Apple Pay.
Can I pay in installments?
Yes, we offer installment payment options for orders over 500 SAR through our partners Tabby and Tamara. You can split the amount into 3 or 4 payments with no interest or additional fees.
How can I get technical support?
Our technical support team is available 24/7 through:
Phone: +966 11 123 4567
Email: support@seedscompany.sa
or live chat on the website. We also offer free agricultural consultations from our expert specialists.
Do you offer agricultural training?
Yes, we offer various training programs including: workshops at our centers, online courses, farm field visits, and free educational materials. The programs are designed for both beginners and professionals, covering all aspects of modern agriculture.
How do I create a new account?
You can easily create a new account by clicking on "Create Account" at the top of the page. You will need to enter your name, email, and phone number. After registration, you'll receive a 10% discount on your first order.
I forgot my password, what should I do?
Click on "Forgot Password" on the login page and enter your email address. You’ll receive a link to reset your password within minutes. If you don’t receive the email, check your spam folder or contact us.
Sanabel Company
A national integrated project for vegetable seed production in Qatar, aimed at enhancing food security and supporting local farmers.
(+974) 33053048
info@sanabel-qa.com
Working Hours: Sunday to Thursday – 8 AM to 4 PM